Hi ***,I’m responding in regards to your complaint.I’m sorry to hear about your troubles I’d like to reassure you that I will be happy to assist in having your purchase refunded, although there are some issues hereIn order to download or install Reimage, a user must confirm their action times That includes the initial download, download confirmation, approval, installation, confirmation of install and finally installation completion Only after these steps does the EXE launch and scan a user’s PCSuggesting Reimage is a Virus and somehow corrupted your hardware is baseless and there is no variable where this could possibly happen Despite the fact that you believe Reimage somehow found its way onto your PC and intentionally corrupted your PC in order to force you to purchase a repair, I am more than willing to get to the bottom of what actually happened and assist you in retrieving your money back.Can you please:Provide me with phone number you called (this will help me determine if you called Reimage customer support)Provide any confirmation emails received or receipt of purchase (this will help me understand what you purchased)Your name and email address are not in our system, so it leads me to believe it could be a third party posing as Reimage Reimage works with the leading Anti-Viruses on the market and it’s software is tested on a daily basis None of what you described could have been carried out by Reimage, it’s technically and physically impossible.Please get me some information and I will begin investigation into your case.Thanks,Steve C***Customer Support
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